Cancellation Policy
Last updated October 2026
Refund Schedule
100%
Refund
7 or more days before trip start
Full refund of your deposit.
50%
Refund
3–6 days before trip start
50% of the deposit is refunded.
0%
Refund
Less than 3 days before trip start
No refund. The full deposit is forfeited.
How to Cancel
To cancel your booking, email us at support@eflowrentals.com with your booking reference number. We will process the refund within 5-7 business days.
Renter Cancellations vs. Our Cancellations
In the unlikely event that we must cancel your booking (vehicle becomes unavailable due to mechanical issues or unforeseen circumstances), you will receive a full 100% refund regardless of the cancellation timing. We will notify you as soon as possible and work to find alternatives where feasible.
Trip insurance is strongly recommended for long trips or during peak season. We are not responsible for losses due to weather, travel delays, or personal circumstances.